This page explains how to request deletion of the data collected by the Open Chord mobile app for Android and iOS, published by OAK TEK - FZCO. It covers three kinds of data: data on your device, usage data we hold through PostHog, and data held by Google for advertising and crash reporting.
You do not need to contact us. Your practice history, streak, progress, and settings are stored only on your device, and you can remove all of it yourself at any time:
This is immediate and cannot be undone. Uninstalling the app has the same effect.
Important: clearing your data gives your installation a new anonymous ID that is not connected to the old one. If you want us to delete usage data we already hold, copy your anonymous ID first, as described below.
To request deletion of the anonymous usage data collected through the app, follow these steps:
We need the anonymous ID because Open Chord has no accounts and we hold no name, email address, or any other detail that would let us find your records without it. If you cannot supply it, we may be unable to act on your request.
We will confirm and complete deletion within 30 days of receiving your request.
On request, we delete all analytics records associated with your anonymous ID:
Crash reports are handled separately by Google Firebase Crashlytics and are not linked to your analytics identifier. They contain only technical details of a failure and carry their own randomly generated identifier, which we have no way to match to you or to search on. Crashlytics deletes crash reports automatically 90 days after they are recorded, so no action is needed to remove them. The iOS app does not send crash reports to Crashlytics.
Open Chord shows adverts supplied by Google AdMob. Google collects advertising data directly from your device, including your advertising ID and IP address. We do not receive this data and cannot search for it or delete it. You can limit or remove it yourself:
For other requests about data Google holds, use Google's own privacy tools. Our Privacy Policy explains what Google collects.
There is nothing to delete in these categories, because we never collect them:
Aggregated statistics that contain no identifier and cannot be traced back to any individual device may be retained. Once your anonymous ID is deleted, no remaining record can be linked to you.
If you would rather we simply stop collecting data, you can switch analytics off inside the app. Open the Guitarist tab, then My Profile, then Analytics, and turn the toggle off. No further usage data is sent from that point on. The toggle does not control crash reports on Android or advertising.
OAK TEK - FZCO
Dubai Silicon Oasis, Dubai, United Arab Emirates
Trade Licence No. 90142, issued by the Dubai Integrated Economic Zones Authority
Email: oaktechnologiesfze@gmail.com
See also our Privacy Policy and our Terms and Conditions.